FAQ

Booking direct, how it works.

Common questions

Is it safe to book here?: Yes. Your booking and payment run through Hospitable, the same booking system that runs our calendars and guest messaging. We do not handle your card ourselves. You get a confirmation email as soon as the booking is accepted.
Why book direct instead of a big travel site?: No platform commission. Nothing gets skimmed off the top, so the rate can be lower for the same home. Our booking fee is 4%.
What if I need to cancel?: Cancel 14 or more days before check-in and you get everything back. Cancel between 14 and 7 days out and you get half back. Inside 7 days we are not able to refund. You also get a full refund if you cancel within 24 hours of booking, as long as you booked at least a week ahead. The exact policy is shown to you before you pay.
Who do I talk to?: Give us a call 24/7 at (447) 666-2678. Day or night, you get an answer, and no question is too small. You can also email gus@comfistays.info.
What time can I check in?: Most homes open at 4pm and check out at 11am. Each listing page shows its own times. Ask if you need to come early or stay later, we can often work it out.
How do I get into the house?: Most homes have a smart lock. Your code comes before you arrive, so there is no key handoff and nobody to wait for.
Can I bring my dog?: Most homes welcome pets. A few do not. Each listing page tells you which, so check before you book.
Do you take longer stays?: Yes. Two homes take stays of a month or more, and several others take long stays. Call and ask what the rate looks like.
What happens if something breaks while I am there?: Call us. Do not wait until checkout. We have cleaners and handymen in every market we run, and most things get handled the same day.
Who is behind Comfi-Stays?: Gus, and a small team. One host, thirteen homes around Chicago, and more than 575 reviews. The About page has the longer version.